WHAT IS THE RENTAL PERIOD?

 

Rental kits will be delivered 1 day before your event, in some cases 2 days before your event and should be returned the day after your event.  

 

If your return date falls on a Sunday or a Public Holiday, you should leave kit boxes at the location of delivery the next business day. 

 

If you request same-day delivery [Melbourne Metro only] it will arrive at least 3 hours before your event time. 

(express delivery fee will apply)

 

 

 

CAN I CANCEL MY ORDER?

 

You may cancel your rental order subject to the following: 

• 21 days plus notice: 100% full refund before your event date

• 8 - 20 days notice: a full credit to your BELLA CASA TABLESCAPES account for the amount paid with the cancelled order. This credit can be applied to any future orders

• 7 days or less notice: 0% (NO REFUND) if you cancel 7 days or less in advance of the event date, 

 

You you can modify your order 48 hours before scheduled pick-up. Changes are subject to approval, availability and the price may vary.All cancellations must be made in writing to contact@bellacasatablescapes.com.au

 

 

 

HOW DO I PAY?

 

We accept payment via Visa, Mastercard, American Express & Paypal.   

All advertised prices exclusive of GST, which will be calculated at checkout.  

 

 

 

WHAT IF I BREAK OR DAMAGE GOODS?

 

 Any damaged or lost product caused by you will be charged at the full retail price deemed by us.  Any kit boxes and associated products that are not available for pick up on the return date at the drop off location will incur a $50 late fee. Further more, failure to return all kit boxes and associated product will be charged at the full retail price deemed by us, in addition packaging charges will also apply as deemed by us.

 

 

WHAT IF ANY ITEMS ARE BROKEN WHEN DELIVERED?

 

You are required to inspect all product upon delivery, all items are provided in recyclable shrink wrap packaging, if breakage occurs during transit, broken items must be left in the shrink wrap packaging.  A photo must be taken and forwarded to us via email for inspection, we will determine liability and replace product before the event date to the best of our ability.

 

 

 

HOW DO I REPACK THE TABLE SETTING ?

 

All products are packed in custom made padded bags, no cartons, no sticky tape, no bubble wrap, padded bags are then placed into our custom made corflute boxes “Kit Box” and secured with a tab, no sticky tape is to be applied to our kit boxes.  

 

 

 

HOW DO I RETURN THE TABLE SETTING?

 

After re-packing all items, you are required to re-label the kit boxes with the return labels provided and follow the return instructions.  All kit boxes must be left at your front door or area of drop off for return delivery.  A courier will arrive and pickup the  kit boxes the next day after your event, except for Sunday events or public holidays, boxes will be collected on the next business day.  

 

 

 

DO I NEED TO WASH PRODUCT?

 

We will deliver all the products clean and ready to use. Effective cleaning and sanitising procedures are applied to all our products.  

 

NO WASHING and NO MICROWAVE use is permitted to avoid damage and breakage.  

 

After your event you are to remove the liquid and food particles excess, no washing required, we wash all dishes on return.