The following Terms and Conditions (“Terms”) between you (“you”, “your” or “customer”) and BELLA CASA TABLESCAPES (“we,” “our,” “us,” or “BELLA CASA TABLESCAPES ”) describe the terms and conditions on which you may access and use the BELLA CASA TABLESCAPES  website located at bellacasatablescapes.com.au and related services including BELLA CASA TABLESCAPES  product rental services (together with the website and the BELLA CASA TABLESCAPES content, as defined below, the “services”).  By accessing or using any of the services, you acknowledge that you have read, understood, and agreed to be bound by these terms.

 

1] THE SERVICES

Through the services, we aim to give you access to table settings for use at the nominated delivery address for specified rental period of your nominated event date.

BELLA CASA TABLESCAPES  may modify these terms, suspend, or discontinue the services at any time for any reason. BELLA CASA TABLESCAPES  will make reasonable efforts to notify you of material changes to these terms by posting a notice on the website and/or sending an email to the email address you provided to BELLA CASA TABLESCAPES .

 

2] PRODUCTS

We make every effort to display as accurately as possible the colours, specifications and details of the products available on the website, however we do not guarantee that all specifications of the products will be completely accurate.  All products are subject to availability and we cannot guarantee that items will be in stock. We reserve the right to supply alternate product and/or discontinue any products at any time for any reasons. Prices for all products are subject to change.

 

3] RENTAL PERIOD

Rental kits will be delivered 1 day before your event, in some cases 2 days before your event and should be returned the day after your event. If your return date falls on a Sunday or a Public Holiday, you should leave kit boxes at the location of delivery the next business day.  If you request same-day delivery [Melbourne Metro only] it will arrive at least 3 hours before your event time (express delivery fee will apply).

 

4] CANCELLATION POLICY

You may cancel your rental order subject to the following: 

* 21 days plus notice: 100% full refund before your event date.

* 8 - 20 days notice: a full credit to your BELLA CASA TABLESCAPES account for the amount paid with the cancelled order. This credit can be applied to any future orders.

* 7 days or less notice: 0% (NO REFUND) if you cancel 7 days or less in advance of the event date, however you can modify your order 48 hours before scheduled pick-up. Changes are subject to approval, availability and the price may vary.

All cancellations must be made in writing to contact@bellacasatablescapes.com.au

 

5] PAYMENT METHOD

We accept payment via Visa, Mastercard, American Express & Paypal.  You agree to provide current and accurate account information for all orders made via the website. All advertised prices exclusive of GST, which will be calculated at checkout.  We may change prices at any time. All payments shall be in AUS dollars.

 

6] DAMAGED/MISSING GOODS

 Any damaged or lost product caused by the customer will be charged at the full retail price deemed by us.  Any kit boxes and associated products that are not available for pick up on the return date at the drop off location will incur a $50 late fee. Further more, failure to return all kit boxes and associated product will be charged at the full retail price deemed by us, in addition packaging charges will also apply as deemed by us.

 

7] RECEIPT OF PRODUCTS

Upon delivery, you bear responsibility for the product. 

Delivery Address: All nominated delivery locations must be a secure delivery address where by an individual can physically deliver products. In the event that an un-secure delivery address is provided, BELLA CASA TABLESCAPES does not bear liability for products left unattended. Furthermore, you acknowledge that providing anything other than a secure delivery address may result in delivery delays and additional delivery fees for which BELLA CASA TABLESCAPES will not be liable. You will be liable for all such delays and additional delivery fees.

Broken Items: Customers are required to inspect all product upon delivery, all items are provided in recyclable shrink wrap packaging, if breakage occurs during transit, broken items must be left in the shrink wrap packaging. A  photo must be taken and forwarded to us via email for inspection, we will determine liability and replace product before the event date to the best of our ability.

 

8] RETURN OF GOODS

All products are packed in custom made padded bags, no cartons, no sticky tape, no bubble wrap, padded bags are then placed into our custom made corflute boxes “Kit Box” and secured with tab, no sticky tape is to be applied to our kit boxes.  After re-packing all items, you are required to re-label the kit boxes with the return labels provided and follow the return instructions.  All kit boxes must be left at your front door or area of drop off for return delivery.  A courier will arrive and pickup the  kit boxes the next day after your event, except for Sunday events or public holidays, boxes will be collected on the next business day.  All products must be re-packed in the provided kit boxes exactly according to the instructions. Failure to pack correctly may result in damages in transit on the return, any damages caused by poor or incorrect re-packging will result in charges at full retail price.

 

9] CLEANING PRODUCT

We will deliver all the products clean and ready to use. Effective cleaning and sanitizing procedures are applied to all our products. However, the use of the product is at your own risk and BELLA CASA TABLESCAPES will not be liable for any health complaint associated with any of our products. NO WASHING and NO MICROWAVE use is permitted to avoid damage and breakage. The customer will be responsible for any damage caused by the use of microwave and /or washing. After your event customers are to remove the liquid and food particles excess, no washing required, we wash all dishes on return.

 

10] YOUR ACCOUNT

Access to parts of the services requires the creation of a user account, including a user name and password that you choose upon registration. You are solely responsible and liable for any authorised or unauthorised access to your account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from use of the services with your account. You agree to notify us promptly of any unauthorised use of your account or password.  You may deactivate your account and discontinue your use of the services at any time. In order to deactivate your account, please contact us.  You understand that your content may continue to exist and be used on or through the service even after such deactivation.

 

11] DELAYS

There may be delays, omissions, or inaccuracies in the services and  which may become unavailable due to maintenance or malfunction of computer equipment or other unspecifed reasons.

 

12] FORCE MAJEURE

We will not be liable for, or be considered to be in breach of these terms on account of any delay or failure to perform as required by these terms as a result of any cause or condition beyond our reasonable control.

 

13] INTELLECTUAL PROPERTY

The services, including the BELLA CASA TABLESCAPE content, including all intellectual property rights in and to the services and any changes, modifications or corrections thereto, are the property of BELLA CASA TABLESCAPES and are protected from unauthorised copying and dissemination by Australian copyright law, trademark law and other intellectual property laws. Whether registered or not, any business name, trademarks, logos or graphics used by us on our website, advertisements or social media platforms are protected by Australian law.

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